Clear Pricing, Pricing and Scope Provided in Writing Before Approval

What the Service Call Covers

When a technician arrives, the diagnostic service call pays for a real diagnostic: inspecting the unit, testing the system, and identifying the actual cause rather than guessing at the symptom. On a Sub-Zero that is not cooling, for example, that means checking both sealed systems, the fans, the defrost circuit and the controls before naming a repair. Diagnostic and travel fees, if applicable, are confirmed before the appointment and before repair approval.

How Repairs Are Priced

Every repair is quoted in writing after the diagnostic. The estimate covers genuine OEM parts and labor for your specific model and fault, and Final pricing is confirmed in writing before approved work begins. We do not start work or order parts until you say yes. If more than one repair path exists, we explain the options and the trade-offs so you can decide.

What Is Not in the Price

• No trip charges. The service call is the same whether you are in Longmont, Castle Pines or the mountain corridor.
• No upsell pressure. If a unit is not worth repairing, we tell you and you owe only the service call.
• Pricing and scope provided in writing before approval add-ons. Parts and labor are itemized in the written estimate before we begin.

Warranty Included

Every completed repair carries our Completed repairs include a 180-day repair warranty. Written terms are provided with the repair.. If a part we installed fails within that window, we return and make it right. That coverage is built into the repair, not an extra you pay for.

Pricing Questions